Dangerous customer service : dangerously great customer service-- how to achieve it and maintain it
Davis, Phil2011
Book
'Dangerous Customer Service' is an essential guide for anyone who wants to ensure that their customer service meets (and at times exceeds) their customers' needs and expectations.
Main title:
Dangerous customer service : dangerously great customer service-- how to achieve it and maintain it / Impact Innovation, Phil Davis and Kate Stenner.
Work:
Imprint:
London : Bloomsbury, 2011.
Collation:
x, 178 p. : ill. ; 20 cm.
Notes:
Includes index.
ISBN:
9781408125021 (pbk)
Dewey class:
658.812
Language:
English
Subject:
BRN:
345895